Welcome to the official Customer Support and Legal Hub for Tweed Bet Casino (tweedbetcasino.uk). We pride ourselves on operating with the utmost transparency, integrity, and regulatory rigour. Below, you will find our contact information alongside our corporate backstory, responsible gambling commitments, and official legal documentation.
Contact Us
Our dedicated, UK-based support team is available around the clock to assist you with account queries, compliance checks, and general assistance. We hold ourselves to the highest standards of customer care.
- Email Support: [email protected] (Response time: under 24 hours)
- Compliance & Legal: [email protected]
- Live Chat: Available 24/7 via the portal on your account dashboard.
- Registered Address: Tweed Bet Gaming House, 14 Waverley Road, Scottish Borders, TD1 3QG, United Kingdom
About Us: The Tweed Bet Heritage
Born from the rich heritage of the Scottish Borders and inspired by the timeless flow of the River Tweed, Tweed Bet Casino was established with a singular vision: to bring the bespoke, premium experience of traditional British betting into the digital era.
Our founders, a syndicate of seasoned gaming compliance experts and luxury hospitality veterans, recognised a distinct lack of elegance and trustworthiness in the modern online casino space. Thus, Tweed Bet Casino was woven into existence. Like the famous fabric that shares our name, our platform is built on durability, quality, and classic sophistication.
Our Mission: To deliver an exceptional portfolio of world-class casino entertainment while maintaining an uncompromising commitment to fair play, data security, and player protection. Every game we host operates on strictly certified Random Number Generators (RNG), ensuring that your experience is as fair as it is thrilling.
Responsible Gambling
At Tweed Bet Casino, we believe that gambling must remain a safe and enjoyable form of entertainment. We recognise our profound duty of care towards our patrons and are steadfast in our commitment to preventing gambling-related harm.
If you feel that your gaming habits are becoming problematic, we strongly urge you to utilise the robust suite of player protection tools available within your account settings:
- Deposit Limits: Set daily, weekly, or monthly limits on the funds you can deposit. Once established, any request to increase these limits is subject to a strict 24-hour cooling-off period.
- Time-Outs: Take a short break from our platform spanning anywhere from 24 hours to 6 weeks.
- Self-Exclusion: For those requiring a definitive break, we offer immediate self-exclusion ranging from 6 months to 5 years. During this time, your account cannot be reactivated under any circumstances.
We are a proud participant in the GAMSTOP national self-exclusion scheme. For strictly confidential, independent advice, we implore you to contact BeGambleAware at begambleaware.org or call the National Gambling Helpline on 0808 8020 133.
Privacy Policy
Effective Date: 1 January 2024
This Privacy Policy outlines how Tweed Bet Casino collects, processes, and safeguards your personal data in strict accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Collection
We collect identifiable information including, but not limited to, your full name, date of birth, residential address, financial details, and government-issued identification. This data is collected during the registration and Know Your Customer (KYC) verification processes.
2. Use of Information
Your data is strictly utilised for the provision of our gaming services, processing secure transactions, complying with Anti-Money Laundering (AML) directives, and satisfying our licencing conditions as mandated by the UK Gambling Commission.
3. Data Security & Sharing
All sensitive data is encrypted using military-grade TLS 1.3 protocols. We do not sell your personal information to third parties. Data may only be shared with authorised regulatory bodies, law enforcement agencies, or verified payment processors when legally required.
4. Your Rights
Under UK GDPR, you maintain the right to request access to, rectification of, or erasure of your personal data. All data requests should be formally directed to [email protected].
Terms and Conditions
Version 2.4 - Last Updated: 1 January 2026
By registering an account and accessing tweedbetcasino.uk, you agree to be legally bound by the following Terms and Conditions.
1. Account Eligibility
1.1. You must be strictly 18 years of age or older to register. Underage gambling is a criminal offence. We conduct rigorous electronic age verification checks upon registration.
1.2. Only one account is permitted per resident, IP address, and household. Duplicate accounts will be immediately suspended and all associated winnings forfeited.
2. Verification (KYC)
2.1. We reserve the right to request certified documentation (e.g., passport, driving licence, utility bill, proof of wealth) at any time to verify your identity, age, and source of funds in accordance with strict UKGC anti-money laundering regulations.
3. Deposits, Withdrawals, and Wagering
3.1. All deposited funds must be wagered at least once before a withdrawal can be requested to mitigate financial fraud.
3.2. Bonus funds are subject to specific wagering requirements as detailed in our Promotional Terms. Standard wagering is set at 35x the bonus amount unless otherwise explicitly stated.
4. Limitation of Liability
4.1. Tweed Bet Casino provides its platform on an "as is" basis. We shall not be held liable for any unforeseen technical disruptions, loss of data, or indirect financial losses arising from the use of our services.
5. Governing Law
5.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the British courts.