Our Commitment to Your Wellbeing
At TweedBet Casino, we are dedicated to providing a thrilling, secure, and highly entertaining gaming environment. However, we recognise that for a small minority of individuals, gambling can cease to be a fun pastime and become a source of personal and financial distress. We hold ourselves to the highest ethical standards, and our priority is to ensure that you play responsibly, stay in control, and always view gaming as a form of entertainment—not a means to generate income.
Recognising a Problem
Awareness is the first step in preventing gambling-related harm. We strongly advise you to monitor your gaming habits and ask yourself the following questions:
- Do you gamble to escape from a boring or unhappy life?
- When gambling and you run out of money, do you feel lost or in despair, and feel the need to gamble again as soon as possible?
- Do you gamble until your last penny is gone, even losing the fare home or the cost of daily necessities?
- Have you ever lied to cover up the amount of money or time you have spent gambling?
- Have you lost interest in your family, friends, or hobbies because of your gambling behaviour?
- After losing, do you feel you must try to win back your losses immediately?
If you answered "yes" to several of these questions, we empathetically encourage you to seek professional advice and immediately utilise the protective tools we provide below.
Player Protection Tools
We empower our players with a robust suite of account management tools. You can access these at any time via your Account Settings to help manage your gameplay safely and securely.
Deposit Limits
To help you manage your finances, we offer the ability to set strict deposit limits. You can configure these on a daily, weekly, or monthly basis. Once a limit is reached, our system will automatically block further deposits. Requests to decrease your limit take effect immediately, ensuring instant protection. Conversely, any request to increase or remove a limit is subject to a mandatory 24-hour cooling-off period, giving you time to reconsider your decision.
Reality Checks
Time can easily slip away when you are highly engaged in our games. Our Reality Check feature provides automated on-screen notifications at intervals of your choosing (e.g., every 30, 60, or 90 minutes). These alerts temporarily pause your gameplay, remind you of how long you have been playing, and display your current session's net winnings or losses before allowing you to continue or exit.
Time-Outs
If you feel the need to take a brief break from gambling to cool off, you can apply a Time-Out to your account. This feature temporarily suspends your access to TweedBet Casino for a period ranging from 24 hours up to 6 weeks. During this time, you will be unable to log in, deposit funds, or play.
Self-Exclusion
If you believe your gambling has become problematic, we strongly urge you to use our Self-Exclusion tool. This will immediately restrict your access to TweedBet Casino for a minimum period of 6 months, and up to 5 years. During a Self-Exclusion period, we will close your account, return any remaining withdrawable balance to your payment method, and strictly remove you from all marketing databases. This action cannot be reversed under any circumstances until the specified time period has expired.
Protection of Minors
It is a criminal offence for anyone under the age of 18 to open an account or to gamble at TweedBet Casino. We employ stringent Know Your Customer (KYC) and age-verification checks upon registration. If we suspect that a minor is attempting to use our services, the account will be frozen immediately, and any deposited funds or winnings will be forfeited.
If you share your computer or mobile device with individuals under the legal gambling age, we strongly advise using third-party parental control filtering software, such as NetNanny or CyberPatrol, to block access to online gambling platforms.
Professional Help and Support
You do not have to face gambling difficulties alone. There are numerous free, confidential organisations across the UK dedicated to providing expert support, advice, and counselling. We proudly endorse and recommend the following bodies:
- BeGambleAware: Offers free, confidential help and support to anyone who is worried about their or someone else's gambling. Visit begambleaware.org or call the National Gambling Helpline on 0808 8020 133.
- GAMSTOP: A highly effective, free service that allows you to put controls in place to restrict your online gambling activities across all UK-licensed websites. Visit gamstop.co.uk.
- GamCare: The leading UK provider of free information, advice, and support for anyone harmed by gambling. Visit gamcare.org.uk.
- Gamblers Anonymous UK: A fellowship of men and women who share their experiences to help themselves and others recover from gambling problems. Visit gamblersanonymous.org.uk.